About Breakdown Assist
Breakdown Assist is a trading style of QDOS Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. We have been trading since 2007 as an Insurance Intermediary, and started selling insurance directly to the public in February 2011.
We understand that breakdown cover and insurance can be baffling so we aim to explain everything to you in plain English so that you can make an informed choice about whether or not the policy is suitable for you without speaking to us. However, we also want to be approachable for those of you who want to talk to us. So what you see online is supported by a strong team of people.
People are important to us, whether that is our customers or our employees. We believe that building a better, stronger company with great products that deliver what our customers expect, means taking on board what our customers and our employees have to say.
Our Key Team Members
Click for more information on each member of the team
Our senior consultants know all our products and policies thoroughly, so they will be able to answer any questions you have and administer the policies for you. You can of course administer your own policy online via our customer dashboard
Our Directors Mark and Rob work with the marketing and operations departments, and your customer feedback, to develop new products for our customers.
Please note we do not make advised sales, so we cannot tell you whether the policy is suitable for you. What we will endeavour to do is to answer any questions you have about the policy, so that you can make the right decision about whether it suits your needs.
About Our Company
We strive to be a company that you are happy to use and will recommend to your friends and family and that is at the core of everything we do. We achieve this by being approachable. Even though we interact with you over the internet, we are always happy to speak with you over the phone. We listen to what you say. Some of the great developments on our sites have been due to customer suggestions. Everyone has different points of view and we appreciate yours.
Breakdown Assist is a high quality product with a wide range of innovative cover options for a reasonable price. We also have an alternative policy (QDOS Breakdown) which is different and will suit different needs. Our advisors will be happy to go through the differences with you but we cannot tell you which is right for you. We also provide a number of other products through QDOS Insurance and these are expanding all the time.
All the products we provide have meaningful cover, so they will help when you need it. Our cover is always explained fully (even the exclusions) so that you know what to expect. Our administration charges (£7.50) are considerably less than our competitors (normally £20 or thereabouts).